Airport transfer FAQ

How do I recognize the driver at the airport?

The driver will be waiting at the exit of the flight after you pick up your bag and  passed through customs at Roissy Charles de Gaulle airport and before pick up your luggage at Orly Airport. 

He will wait with a signboard with your name or company name.If you meet difficulties to find it,you can contact us at +33 1 73790185. Contacting us by mail could be too long. Information desk at the airport can help to give a call if you don’t have mobile phone. 

Any case n if you provide your mobile phone , the driver will send you a SMS or give you a call if it seems anormally  too long before you leave out.

Please kindly note,if you do not contact us, we assume that you are no show and the transfer will be charged.

How long is the journey between the airport and Paris?
Drive time depending on the traffic but it normally takes between 3 / 4 hours and  1:15 hours during  morning peak between 7 and 9:30 am and evening peak between 17h and 20h.
Our team can advise you. Generally , we advise you to plan to leave 3hours before international flight, and 2H30 for european flights .

If the flight is delayed, how long the driver waits for me ?
The driver will check the arrival time of flight and will wait. However, in case of a very long delay, we are subject to availability.We will do our best to send a driver. Never leave the airport without calling us . Rare are cases where we could not provide the service.

The cost of the transfer include  the waiting time for you to pass through the custom and pick up your luggage . All other waiting time for personnal issue will be charges 30 euros per half an hour.

The tip is included in the price?
Tipping is neither included nor required. it is left to  client’s wish  according to his satisfaction. 
I have to cancel my trip, what I havr to pay for  ?

Cancellations costs for Transfer
Cancellation before 12 hours no charge
Cancellation between 12h and 2 h before departure time 20 %
Cancellation 2h before departure time 100% charge